Frequently Asked Questions
Welcome to the Seliore Frequently Asked Questions (FAQ) Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 6-8 business days
- Estimated total delivery time: 7–10 business days from the date the order is placed
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within Australia. For more information, please check our Shipping Policy.
Question #3: Where is Seliore located?
Answer: Seliore is a trading name of Catering and Leisure Supplies Holdings Limited, a UK-registered private limited company. We operate an online store dedicated to Australian customers. We ship exclusively within Australia and provide customer support during AEST hours.
Question #4: What if I receive a defective product?
Answer: If you receive an incorrect, defective, or damaged item, please contact us within 7 days of delivery. We will assist you and provide a replacement at no cost.
Full details: Return and Refund Policy.
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
Question #6: What is your return policy?
Answer: We offer a 30-day return window from the day you receive your order.
Items must be unused and in original condition.
See our Return and Refund Policy for full details.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, refunds are processed within 2–5 business days.
Funds typically appear on your original payment method within up to 7 business days, depending on your bank.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: All purchases are protected by the Australian Consumer Law (ACL) consumer guarantees.
If a product is faulty, not as described, or does not function as intended, we will assist you in accordance with ACL rights.
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at support@seliore.com
Question #10: Do you ship internationally?
Answer: No.
We currently ship only within Australia.
Question #11: Do you have a physical store location I can visit?
Answer: No.
We operate exclusively online to offer competitive pricing and efficient service.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.
Question #13: What is the process for exchanging a product?
Answer: Exchanges follow the same process as returns.
Please contact us and our team will guide you.
See our Return and Refund Policy.
Question #14: How can I track my order?
Answer: Once your order ships, you’ll receive a tracking number by email.
Track your order through our Track Order page.
Contact Information:
Address: Station House, North Street, Havant, PO9 1QU, United Kingdom
Email: support@seliore.com
Phone: +44 7782 276613
Company Name: CATERING AND LEISURE SUPPLIES HOLDINGS LIMITED
Company number: 11821032
Store name: Seliore
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (AEST)
We do our best to reply to your e-mail within 1-2 business days.